Parcel on its way but you're not at home?

Your MyPost account gives you two delivery options - have your parcel left in a safe place1 or redirect it2 somewhere else.

Have it left in a safe place

Won't be home to sign for your parcel? We can leave it in a safe place if you let us know up to one hour before delivery time. This is also known as Safe Drop. Set it as a future preference in your MyPost account.

Cost: Free

Find out more about leaving in a safe place

Change the delivery address

Redirect your parcel to a different street address, like your workplace. You can change the address right up until your parcel is picked up for delivery.

Cost: Free

Find out more about redirecting

How it works

If the sender includes your email address, mobile phone number or Australia Post Customer Number (APCN) in the shipping details we'll send you updates2 along the way.

Your parcels will also appear on the track list in your MyPost account. 

When collection points are available, simply follow the prompts to manage your delivery.

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What else you can do with a MyPost account

  • Save the parcels you're tracking to see them all in one place
  • Get email, SMS and push notifications along the way
  • Share notifications with others to keep them updated

Keep your life on track with the AusPost app

Use your smart device to track parcels, manage deliveries and collections, pay bills and much more. 

Download now

Missed a delivery?

If you're not home to sign for a delivery or there's no safe place to leave your parcel3, we'll take it to the nearest Post Office.

You'll have 10 business days to collect it before it’s returned to the sender.

Learn more about collecting missed deliveries

1  Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe.

2 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.

3 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service