Applies to Australia Post and StarTrack business customers with an account.
Accounts are suspended if payment of an outstanding invoice balance has not been received.
For an explanation of why your account has been suspended, or for any specific conditions for reinstatement, contact your credit representative.
How to reinstate an Australia Post account
Check your account
- To inspect the usage, amount owing and if you have exceeded your credit limit, check your account balance and usage.
- If you've made a payment recently but it isn't showing on your account, check that you've paid in full towards the correct account number.
- If you've made a payment to your account and your account is still suspended after 1 business day, contact your credit representative.
If you're still unsure why your account is suspended, or for urgent help, contact your credit representative.
Related
How to reinstate a StarTrack account
Check your account
- If you've made a payment recently, review that you've paid in full towards the correct account number.
- If you've made a payment to your account and your account is still suspended after 1 business day, contact your credit representative.
If you're still unsure why your account is suspended, contact your credit representative. Their details are on the top right of your invoice.
