Street posting boxes

As part of our Community Service Obligations (CSOs), we ensure that all communities have reasonable access to postal services. To help achieve this, we have at least 10,000 street posting boxes across Australia, providing 24/7 accessibility in metro, regional and remote locations.

These assets are usually located within or near a Post Office.

Criteria for installation

Street posting boxes are installed in locations that meet the following criteria.

• Access – the location must allow 24/7 access
• Safety – there must be adequate lighting around to ensure the safety of our customers and team members
• Restrictions – any traffic restrictions and local or state laws and/or regulations must be taken into consideration
• Population density – the surrounding population, infrastructure and development needs are considered
• Community needs – street posting boxes will be considered in areas with a concentration of people with special needs, including the elderly, people with a disability and hospitals
• Mail volume – an additional street posting box may be installed to meet community needs if neighbouring street posting boxes are experiencing a high mail volume

Typical locations

Street posting boxes are usually located in:

• regional and strip shopping centres
• commercial estates
• busy railway stations and transport exchange points
• universities
• areas such as the CBD, where a larger volume of posting is anticipated

Street posting box clearance times

Every street posting box has a notice showing the daily cut-off time for posting before the mail is collected. We reserve the right to adjust clearance times to best suit local operational arrangements.

When making significant adjustments to clearance times, we may notify the local community and local MPs through direct communications, notices or flyers.

Changes to street posting boxes

From time to time, a street posting box may need to be removed or relocated due to various reasons such as safety concerns, Post Office location changes, low mail volume, vandalism, for repair or maintenance, or based on a request from the community.

Street posting box request

You can request for a street posting box to be installed, removed or relocated, as long as your request includes a valid reason and is reflective of the criteria above. To make a request, call us on 13 POST (13 76 78).

We will consider your request based on our criteria and, if it’s regarding installation, we’ll also assess the feasibility of delivery to the requested location.

Once a decision has been made, we’ll provide a response within 30 days.

Need more info?

Call 13 POST (13 76 78) or visit our Help and Support page if you have any questions or need more information.