Applies to Australia Post and StarTrack business customers with an account.

All accounts are assigned a credit representative (also known as a 'credit officer’).

What your credit representative can help with

For help with other enquiries, consider:

Australia Post – Contacting your credit representative

Your credit representative's contact details are on the middle right of your invoice, under the 'payment help' heading. If you don't have a copy, see download invoice.

You can also find the contact details of your credit representative in My Business Account (MBA), in the Merchant Portal. To request access or for help, visit Merchant Portal help and support.

Instructions

1. Log in to the Merchant Portal.

2. Select Launch app for My Business Account.

3. On this dashboard, scroll down to the Contact details section.

My Business Account dashboard showing the 'contact details' heading
Example contact details shown in screenshot.

Related

StarTrack – Contacting your credit representative

Your credit representative's contact details are towards the bottom left of your invoice, under the 'payment help' heading.

If you don't have a copy, see download invoice.

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