Features
Tracking and reporting
Track individual items online or access data extracts for the delivery status of multiple items.1
Compensation for loss or damage
Up to $100 compensation for loss or damage, with the option of adding Extra Cover for a fee.2
Tracking notifications
Opt in to email and SMS tracking notifications (PDF 342kB) at no additional cost.
What can I send?
Domestic letter with tracking Imprint includes tracking, and is ideal for sending letters, documents, cards and similar items. For sending other items please use our parcel services.
Acceptable items to send include:
- licences or ID cards
- tickets
- debit and credit cards
- membership or loyalty cards
- SIM cards
- gift cards
The minimum mailing volume is 10,000 items annually. Please note that this service is available on a contract basis only and is subject to pre-approval.3
How it works
Each letter has an article ID and a two-dimensional barcode. When the barcode is scanned, data is captured about the item as it travels through our delivery network to the recipient.
With our Imprint service, you create your own unique barcode based on our specifications and print it onto your mail articles. That way, each item is linked to your account, making it easy to track the status of multiple items at once.
Get started
This service is available to customers on a contract basis only. To qualify, you must:
- be sending acceptable content types
- be able to generate and print GS1 DataMatrix (2D) barcodes
- lodge a minimum of 10,000 items per year. There is no minimum quantity of items per lodgement
- lodge at the approved lodgement facilities
Account customers
To get started, contact your Australia Post account manager.
New customers
Don't have an account? No problem. Apply for a Business Credit Account now.
Sending smaller volumes?
If you’re sending fewer than 10,000 items annually, use Domestic letter with tracking prepaid envelopes, which are available individually or in packs of 10.
1 The number of tracking scans will vary depending on how and where the envelope is lodged, processed and delivered. The envelope may receive a tracking scan: at a processing facility, if processed by automated mail processing equipment; or on delivery, where a tracking scan can be captured.
2 Additional charges apply. Extra Cover provides you with cover for the specified value of your item (up to $500 for domestic letter with tracking, or up to $5,000 for other domestic letter service) if your item is lost or damaged while being carried by Australia Post. Learn more about Extra Cover. Subject to the Australian Consumer Law, Australia Post does not accept liability for any consequential or indirect loss or damage arising due to any failure related to our service. Neither the compensation included with our service nor the purchase of Extra Cover limits any rights or remedies you may have under the Australian Consumer Law.
3 Content samples must be provided for approval prior to using the service. This will occur before a contract is issued.
