Collection points
Home isn’t your only delivery address. Pick up your parcel from one of our 4,700+ collection points. Get the AusPost app to easily register for a collection point.
You can now collect your parcel when and where it suits you from any of our collection points – a Post Office, a PO Box or a free 24/7 Parcel Locker.
Pick up your parcels anytime – day or night – from a free and secure Parcel Locker1. Available at more than 700 convenient locations nationwide.
Parcel Collect
Use Parcel Collect to send your parcels to a participating Post Office that's closest to where you live, work or play. It’s free, easy and convenient1.
A PO Box isn't just for letters. Get your parcels sent there too1. It's private, secure and accessible 24/7.
No problem. If you’re not going to be home to sign for a delivery, you can have it left in a safe place2 or sent to a new location3.
Get more control over your delivery options by staying up to date.4
You can request to have your parcel left in a safe location if you're not home.2
Redirect your parcel to a different address and we'll send it there instead.3
Use it to register for a Parcel Locker or Parcel Collect address that's closest to where you live, work or play.
If you're not home to sign for a delivery, or there's no safe place to leave your parcel2, we'll take it to either the nearest Post Office, or a 24/7 Parcel Locker.
1 Terms, conditions and restrictions apply. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location and 30 days from a PO Box. Size limits apply. Post Offices will accept parcels up to 22 kg and not greater than 105 cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted.
Parcel delivery via red doors is subject to size and availability restrictions. Parcels that can’t be delivered using a red door box will be given a card advising collection from your Post Office. Red door boxes are available at participating Post Offices.
2 The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.
3 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.
4 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.
