Scam alerts

Australia Post will never:

call, text or email you asking for personal or financial information including password, credit card details or account information
call, text or email you to request payment
ask you to click on a social media message to organise a courier for your online marketplace listings

If you think you’ve fallen victim to a scam, contact iDCare on 1800 595 160. You can also refer to their factsheet for more information.

Report a scam

If you’ve received a suspicious email, invoice or text message claiming to be from Australia Post, send it to scams@auspost.com.au so that we can investigate. This mailbox is for reporting suspicious scams only. If you have a question that needs urgent attention, please contact us.

Do NOT click on any unexpected/unusual links or open attachments. Delete the message once you have sent it through to us.

SMS scams

Email scams

Other scams

Protect yourself

Download our app to ensure you’re receiving legitimate delivery notifications from Australia Post.

Read our tips to help you stay safe online and safeguard against scams.

Learn more about online security, scams and fraud.

See archived scam alerts

Get trusted, accurate and legitimate delivery notifications from Australia Post

To receive delivery updates directly from Australia Post – and not scammers – download the AusPost app and enable notifications.

Current scams

SMS scams
Email scams
Other scams
Archive

Be wary of SMS messages that lure you into clicking on links to resolve delivery issues or pay delivery fees. These links lead to fake Australia Post websites designed to steal your personal and financial details.

For added protection, we recommend downloading our AusPost app and enable in-app notifications for legitimate delivery and tracking updates.

How to spot an SMS phishing scam.

‘Confirm your address’ scam

Published date: 13 November 2024

Key message: You are requested to “confirm your address” to complete the process of a delivery.

These scam messages are sent impersonating as ‘AusPost’ via the sender ID. Due to the way smart phones group these communications, the scam text would appear together with the legitimate thread of Australia Post messages.

Objective: Stealing credit card details.

‘Update your address’ scam

Published date: 8 July 2024

Key message: You are requested to “update your address” to complete the process of a delivery.

Objective: Stealing credit card details.

‘Correct address label’ scam

Published date: 28 May 2024

Key message: The recipient is requested to ‘correct address label’ to complete the process of their delivery.

Objective: Stealing credit card details

Be wary of emails that lure you into clicking on links to resolve delivery issues or pay delivery fees. These links lead to fake Australia Post websites designed to steal your personal and financial information.

Scammers often use the Australia Post logo and create email addresses that closely resemble official ones to make their emails appear more authentic.

For added protection, we recommend downloading our AusPost app and enable in-app notifications for legitimate delivery and tracking updates.

'Incorrect address' scam

Published date: 11 November 2024

Key message: The recipient is told that delivery failed due to an incorrect address and they need to update the address and pay a courier fee to complete delivery. The link provided leads to a phishing site.

Objective: Stealing personal and credit card details

'Scedule new delivery' scam

Published date: 23 August 2024

Key message: The recipient is requested to “Schedule New Redelivery” claiming an address error.

Objective: Stealing credit card details.

Stay vigilant against other scam tactics, including phone calls, social media messages and notifications on messaging platforms such as Messenger or WhatsApp. Always verify the legitimacy of the message before sharing confidential information.

For added protection, we recommend downloading our AusPost app and enable in-app notifications for legitimate delivery and tracking updates.

Facebook Marketplace scam

Published date: 26 September 2024

Platform: Facebook Marketplace

Key message: The scammer pretends to be an interested buyer and sends a fake link to the seller. Clicking on the link would take the seller to a fraudulent Australia Post site to ‘receive money’ for the item.

Objective: Stealing payment card details

Screenshot of a fraudulent Australia Post website with a scam alert. The page displays a fake parcel delivery notification with an option to “Accept payment” for $<amount masked> claiming the recipient can receive the money by providing their address after every delivery. The form requests recipient’s full name, last name, and address. A red warning box cautions that no compensation information from Australia Post should be trusted.

Voice call scam

Published date: 16 July 2024

Platform: Voice calls from an Australian land number

Key message: Beware of calls from scammers posing as Australia Post representatives.

They claim to have intercepted parcels containing sensitive documents (identity, payment cards, or bank details).

They might also provide a fake name, worker ID and a case ID number.

Objective: Getting bank details from the customer.

An email detailing a report of a suspected scam call where the caller posed as an employee from
Australia Post. The caller claimed to have intercepted a parcel containing payment cards and
chequebooks owned by the writer. They requested further information to report this as an identity
theft scam. The writer expresses concern over providing sensitive information, decides not to share
any further details with the caller, and seeks advice on any additional steps needed. — An email we received containing additional details about a scam call.

'Update address details' scam

Published date: 17 April 2024

Key message: The recipient is requested to ‘update address details’ to complete the process of their delivery.

Objective: Stealing credit card details

Screenshot of a text message from ‘Australia Post’ stating that the express delivery address is
incomplete and requesting the recipient to update their address details, with a suspicious link
provided.

Gumtree scam

Published date: 16 April 2024

Platform: Gumtree messages

Key message: The scammer pretends to be an interested buyer and sends a fake QR code to the seller. Scanning the QR code would take the seller to a fraudulent Australia Post site to ‘receive money’ for the Gumtree sale.

Objective: Stealing payment card details

'Delivery failed' scam

Published date: 5 January 2024

Key message: The recipient is told that delivery failed as no one was at the address provided and they need to pay a small fee to reschedule the delivery. The link provided leads to a phishing site.

Objective: Stealing personal and credit card details

'Delivery failed' scam

Published date: 31 January 2024

Objective: Stealing personal and credit card details

'Incorrect shipping address' scam

Published date: 21 December 2023

Key message: The recipient is told that their shipping address is incorrect and they need to fill in a form to fix it.

Objective: Stealing credit card details

SecurePay scam

Published date: 25 October 2023

Platform: Voice calls / Whatsapp

Key message: The scammer pretends to be a representative of SecurePay with a tempting offer: a 30% discount on utility bills. The recipient is directed to transfer funds to a specific bank account.

Objective: Stealing money

Older scams

21 December

Australia Post has been made aware of multiple fraudulent SMS texts that are requesting customers to pay a fee to complete the process of their delivery.

Here is an example of the texts.

An SMS text is shown with the text “Hey! The address of your shipment is incorrect. Deliveries have been temporarily halted. You need to fill in the correct address:” followed by below link
https://ausposts.biz/<masked>

Once clicked It will lead to a fake Australia Post websites which is designed to still your personal and financial information.

Shows a page that looks very similar to the Ausralia Post website stating if incorrect information is entered then you do not get our package. It has a form to fill with credit card details. The total pay of 1.28 aud and a red button that says payment on it to confirm the payment.

We encourage all users to use the AusPost app and have in app notifications enabled.

14 December

Australia Post has been made aware of multiple fraudulent text messages that are circulating advising customers of an update to the delivery and prompting them to click on a link to fix a delivery issue.

Here are some examples.

An image of a text message is shown with below text.
“AUSPOST: Your delivery is delayed due to an invalid address Please update your shipping information to ensure prompt delivery:https://aupost.aus2.cc/<masked>”

An image of a text message is shown with below text.
“Due to a problem with your address, your shipment could not be delivered.
Please update your shipping address
https://postiu.life/<masked>”

Once clicked, the link will lead to fake Australia Post website which is designed to steal your personal and financial information.

We encourage all users to use the AusPost app and have in app notifications enabled.

8 December

Australia Post has been made aware of multiple fraudulent emails that are requesting customers to pay a fee of $1.80 to complete the process of a delivery.

Here is an example of one email.

An email is shown as sender mentioned as Australia Post with receiver address greyed out.
Email reads as below.
“ A package received!
This is a notification from us to let you know that there is a package that was just received for you.
Tracking reference: GSX576246249
Fees: 1.80 AUD
Please head to your account by pressing button bellow in order to complete this process for a successful delivery”
There is a red button to click on which says “Pay fees’ on it.

The content associated with the hyperlink becomes obscured once clicked, we strongly advise against interacting with the button to mitigate potential risks.

We encourage all users to use the AusPost app and have in app notifications enabled.

25 October

SecurePay Scam Alert: Beware of Fraudulent Calls and WhatsApp Messages

Australia Post has recently become aware of a concerning scam that is targeting individuals through phone calls and WhatsApp messages. Fraudsters are posing as representatives of SecurePay and contacting people with a tempting offer: a 30% discount on utility bills. Please be vigilant and cautious, as this scam is designed to deceive you and steal your money.

How the scam works

Fraudsters are reaching out via phone calls or WhatsApp messages, claiming to be from SecurePay.
Individuals are promised a 30% discount on their utility bill, luring them into the scam.
Victims receive a fraudulent invoice with the official SecurePay logo with instructions to transfer funds to a specific bank account.

Here is an example of a fraudulent invoice:

10 October

Australia Post has been made aware of multiple fraudulent text messages that are circulating advising Startrack customers of an update to the delivery and prompting them to click on a link to fix a delivery issue.

Here is one example.

An image of a text message is shown with below text.
“Subject: Stratrack: The delivery attempt on October 4th. Your package is now at the post office. Track it at www.item-startrack.team/<masked>”

Once clicked, the link will lead to fake Startrack website which is designed to steal your personal and financial information.

7 July

Here are some examples.

An image of a text message is shown with below text.
“AusPost: Your package cannot be delivered as wrong address information. Update your info at https://bit.ly/3C<masked> by 03/07/2023 12:00PM”

An image of a text message is shown with below text.
“Note: Attempt to deliver your package on July 4th. Manage redelivery or pickup choices by tracing your parcel at www.auspost-tracking.works”

Once clicked, the link will lead to fake Australia Post website which is designed to steal your personal and financial information.

We encourage all users to use the AusPost app and have in app notifications enabled.

10 May

Australia Post has been made aware of multiple fraudulent Emails that are circulating advising customers of an update to the delivery and prompting them to click on a link to “Schedule Delivery”.

Here is one example.

An email is shown with sender shown as ‘Australia Post’ but with a non-Australia Post email address.
Subject of the email reads as “You Have 1New Message from our delivery team”. Email body reads as below.
“Incorrect address.

From Australia Post Online Shop. Tracking number LZ9251301235AU. Expected <date range masked>. Your package with the tracking number is being held at the local post office , and we are awaiting for your authorization to redeliver it. Please provide your correct shipping address and pay the additional delivery fee to complete the delivery process. ($3.00).
Click here to initiate the redelivery process”

There is a button in red with “Schedule Delivery” written on it.

Once clicked, the link will lead to fake Australia Post website which is designed to steal your personal and financial information.

We encourage all users to use the AusPost app and have in app notifications enabled.

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