Applies to Australia Post and StarTrack business customers with an account.
What is payment remittance?
Payment remittance informs us of payments made on your account. It allows your credit representative to:
- reconcile your account.
- reinstate your account if it's been suspended and your overdue amount has been paid.
- allocate payments.
You must provide payment remittance each time you make a payment, unless you pay by automatic direct debit.
How to provide payment remittance
- Refer to the remittance email address described on your invoice:
Australia Post customers
Use the 'Payment help' email address on the first page, middle right.
StarTrack customers
Use the 'remittance' email address on the first page, towards the bottom left.
If you need a copy of your invoice, you can download your invoice.
- Send an email to the remittance email address and provide:
- Invoice number(s)
- Account number, as shown on your invoice
- Date paid
- Amount paid
- Payment method
