A better way to collect, send and return parcels

Growth in eCommerce and online shopping means parcels are being delivered like never before.

However, traditional parcel delivery doesn’t fit every situation. Collection during the day, mailroom congestion, access to apartment buildings and limits to leaving parcels in a safe place can cause delays and security issues.

That’s where Parcel Lockers can help.

  • Improved delivery security

  • Reduced need for mailroom/concierge services

  • Suitable for public or exclusive private (residential)1 access

  • We install and maintain Parcel Lockers for free

  • Accepts Australia Post and StarTrack parcels2

Where can Parcel Lockers go?

How do Parcel Lockers work?

Parcel Lockers make it easy to collect a parcel, as well as send or return a parcel.

To collect a parcel, it's as simple as:

  1. Download AusPost app and log in or sign up to MyPost.
  2. Choose a Parcel Locker that’s convenient.
  3. Shop online and use the Parcel Locker address as delivery address.
  4. Collect parcel at the Parcel Locker when it’s ready, using your one-off access code.

More information

Request to host a Parcel Locker

Fill in the form below to register your interest.

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You are providing personal information to help us gauge the level of interest for a Parcel Locker service on your building’s common property. Subject to the level of interest, we’ll conduct a site assessment and if viable we’ll use this information to contact the owners corporation management for further discussion. Personal information is handled in accordance with the Australia Post Group Privacy Statement, which outlines how to access and/or correct your information or make a privacy related complaint. For more information, please view our privacy statement.

1 Parcel Lockers installed in apartment (residential) buildings may not be accessible to the public, due to the security requirements of the building.

2 Parcel Lockers accept Australia Post and StarTrack parcels only. Parcels not delivered by Australia Post or StarTrack will not be placed in a Parcel Locker. Read more about items that aren't suitable for Parcel Lockers.