Dangerous Goods and Prohibitions Returns FAQ

RTS stands for Return to Sender. This is where a parcel cannot be delivered due to various reasons and is delivered back to the original sender. 

DG stands for Dangerous Goods.

Your parcel may contain dangerous contents and/or items that are prohibited in the destination country.

Before sending a parcel overseas, we encourage senders to check the relevant international post guide.

Some items are considered dangerous and unsuitable for sending from Australia, while other items may be prohibited in the country to which you are sending. Before sending a parcel overseas, we encourage senders to check:

1. AP Prohibited and Restricted Items List and packaging guide (PDF 1.1MB); and,
2. International post guide

Be sure to check the international post guide and repackage your parcels to exclude dangerous and/or prohibited items. Prior to lodging, please prepare a new online customs declaration form with accurate and complete information.

For business contract customers, a new manifest must also be created.

If you need further advice, please visit your local Post Office or call 13 POST (13 76 78).

If you sent your item using eParcel, Parcel Send or your own portal and require further advice, please contact your account manager.

You may be eligible for a refund, depending on whether your parcel:

• contained dangerous and/or prohibited items;
• had left Australia;
• you supplied complete and accurate shipping and goods/contents information.

If your item had left Australia, it means we transmitted the Electronic Advance Data (EAD) to the relevant overseas customs authority, where applicable. If the item is returned to you from the international destination, no refund will be provided.

If you lodged your item (including international prepaid satchels) at a Post Office and your item had not left Australia, you will have the option of a refund or resending your parcel without the dangerous and/or prohibited items.

A refund will not be provided if you sent items that are dangerous and/or prohibited, and were not properly declared or not compliant with our handling policies. Get more information on compensation and our refund policy.

If you need further assistance or information, please visit your local Post Office, call 13 POST (13 76 78).

Before sending a parcel overseas, we encourage senders to check the relevant international post guide.