Business pricing updates

Additional Charges may be added as applicable to the Service Rates charged. Standard Rate Schedules apply when sending to or from locations that have not been quoted for in your Services Agreement.

View Additional Charges and Standard Rate Schedules (PDF 312kB).

An Oversize Charge will apply, in addition to Service Rates and any other applicable fees, to all items carried using our StarTrack Services (excluding Courier) across the following dimensions and/or weights:

Items exceeding our maximum weight and size limits require manual handling at additional expense and time. To ensure we continue to maintain a fast and efficient service for all customers, a Manual Handling Surcharge of $14¹ (excluding GST) applies to any StarTrack Road Express or Premium service items that are below the minimum or above the maximum following limits:

Road Express

• Minimum dimensions: 5cm
• Maximum dimensions: 117cm x 60cm x 60cm
• Maximum dead weight: 20kgs
  

Additional criteria apply. Download our Road Express MHS Help Guide (PDF 548kB) for more details.

Premium

• Minimum dimensions: Cartons with any dimension of 5cm
• Maximum dimensions: 100cm x 60cm x 60cm
• Maximum dead weight: 22kgs
  

Additional criteria apply. Download our Premium MHS Help Guide (PDF 1.12MB) for more details.

This is consistent with standard industry practice and is in line with other Australia Post Group services.

A Security Management Charge of 4.35% is applied to all StarTrack Premium, Next Flight and International services.

We prepare for our busiest time of year by boosting our capacity with more team members, vehicles and infrastructure across our network. But each year it’s costing us more than the last to deliver through this peak period. On 1 November 2023, our terms and conditions were updated to enable a Peak Fee to be applied for items lodged during peak times of high demand.

For the 2024 Peak period, we have committed to absorbing any increased seasonal expenses on behalf of our customers and a Peak Fee will not be applied in 2024.

If a Peak Fee is applied in future peak periods, you will be given 30 days’ notice of the fee (including peak times). Details of the Peak Fee will be published at startrack.com.au/peak-fee.

We explore all available options to keep your items moving during challenging circumstances beyond our control, including natural disasters such as fire and flood and other significant events that disrupt the supply chain. On 1 November 2023, we introduced a Force Majeure Fee. During a Force Majeure Event (as defined in your Services Agreement), where StarTrack finds a means to continue to provide some or all of our Services, we will pass on the additional cost to you in the form of a Force Majeure Fee.

If a Force Majeure Fee is applied, you will be provided with three business days’ notice. Details will be published at startrack.com.au/force-majeure-fee.

From 1 November 2023, the Manual Handling Surcharge no longer applies for oversized parcels found in our network. An Over Maximum Limits Fee took effect on 1 November 2023. 

A Security Management Charge of 4.35% is applied to all next day items sent under an Australia Post domestic parcel sending contract.

View the Australia Post Fuel Surcharge (domestic)

We prepare for our busiest time of year by boosting our capacity with more team members, vehicles and infrastructure across our network. But each year it’s costing us more than the last to deliver through this peak period. On 1 November 2023, our terms and conditions were updated to enable a Peak Fee to be applied for items lodged during peak times of high demand.

For the 2024 Peak period, we have committed to absorbing any increased seasonal expenses on behalf of our customers and a Peak Fee will not be applied in 2024.

If a Peak Fee is applied in future peak periods, you will be given 30 days’ notice of the fee (including peak times). Details of the Peak Fee will be published at auspost.com.au/peak-fee.

We explore all available options to keep your items moving during challenging circumstances beyond our control, including natural disasters such as fire and flood and other significant events that disrupt the supply chain. On 1 November 2023, we introduced a Force Majeure Fee. During a Force Majeure Event (as defined in your Services Agreement), where Australia Post finds a means to continue to provide some or all of our Services, we will pass on the additional cost to you in the form of a Force Majeure Fee.

If a Force Majeure Fee is applied, you will be provided with three business days’ notice. Details will be published at auspost.com.au/force-majeure-fee.

Providing accurate details with every lodgement is an important first step in the delivery process and helps ensure your articles reach their destination efficiently.

On 1 November 2023, our terms and conditions were updated to enable a Manifest Correction Fee to be applied on a per-article basis where there is a need to correct information in your manifest (including but not limited to incorrectly declared weight and dimensions, lodgement points, destination address, or product or service code).

From 1 July 2024, any Australia Post Domestic Article identified with an under-declared dead weight may be subject to a Manifest Correction Fee of $3.61 ex GST.

To minimise the impact of this fee on your business operations, ensure that your dead weight declarations upon manifest are as accurate as possible. Accurate manifesting forms part our Chain of Responsibility (CoR) obligations and we must all ensure the documentation prepared in relation to lodgements is not false or misleading. Find out more about our CoR obligations.

On 1 November 2023, an Over Maximum Limits Fee was introduced to apply to (domestic) parcels that exceed our maximum size and weight limits. Oversized parcels identified at lodgement points may be returned to sender and will incur an Administration Fee of $50.00 (GST inclusive), in addition to the Return to Sender charge specified in your contract. For any oversized parcels which do make it into our network for delivery, Australia Post may apply the Over Maximum Limits Fee of $100.00 (GST inclusive), in addition to the normal delivery charge for that parcel.

We notified customers of updates to our (domestic) maximum size and weight limits in July 2023. From 1 November 2023, the Manual Handling Surcharge for oversized (domestic) parcels no longer applies.

For our International Services, we will provide 30 days’ notice of the Over Maximum Limits Fee (including the fee amount) before it takes effect.

Customers who send parcels that comply with our size and weight limits will not be charged any Over Maximum Limits Fee.

View our Size and Weight Guidelines for domestic and international parcels.