Features and optional extras

If you’d like extra peace of mind when sending an item, you can add Extra Cover.¹ It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.

Price

• Extra cover costs $0 for the first $100 of cover and $2.50 for each subsequent $100 of cover (above $100 included cover) up to $5,000.
  
  • Example: Total Value of goods = $300
    Breakdown calculation of Extra Cover for a $300 worth of goods:
    
    • To cover goods between $0 - $100 of value = $0
      
    • To cover goods between $101 - $200 of value = $2.50 Extra Cover
    • To cover goods between $201 - $300 of value = $5 Extra Cover
• You must add $2.95 for Signature on Delivery if your item is valued above $500 (this does not apply to Registered Post, as it’s already included).

If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.

How to add Extra Cover

• Ask to purchase Extra Cover when you pay for postage at a Post Office
• You can also add Extra Cover after you’ve bought your satchel or postage label. Request this service at your Post Office before you send your item
• If you’re printing your shipping labels online using your MyPost account, you can add Extra Cover during the order process

Exclusions

Sending an item? Learn more about what’s not eligible for Extra Cover.

Please note if you’re a business or online retailer with an Australia Post eParcel contract in place, your items are not eligible for Extra Cover – instead you can choose Transit Cover for loss or damage cover.

These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.

Making a claim

Find out how to lodge a claim for lost or damaged items carried by Australia Post.

More information

Read Australia Post Terms & Conditions (PDF 1.64MB).

Want to know your item has been delivered and signed for? Signature on Delivery¹ captures a signature of the recipient once the item has been delivered.

Price

$2.95

How to add Signature on Delivery

• Choose Signature on Delivery as an additional feature when you pay for your item at a Post Office or online with a free MyPost account
• If you'd like to add this feature after you've bought your satchel or postage label, ask at your Post Office before you send your item
  

Note: It may not be possible to capture a Signature on Delivery when delivering to Post Office Boxes, Bulk Delivery points or Parcel Lockers where the receiver has given us authority to deliver without requiring a signature.