Return paid parcels

• We give you a unique Return Paid number, for you to pass on to your customers
• Your customers use the number when they lodge the return parcel at a Post Office, 24/7 Parcel Locker or in a street posting box
• Parcels are counted and weighed before delivery to you
• Your Australia Post credit account is then debited

You only pay for the parcels that are returned to you, with the cost charged to your Australia Post credit account. View our Post Charges booklet for the latest pricing.

1. Apply for an Australia Post business credit account.
   
2. Download and complete a Reply Paid/Return Paid application form (PDF 115kB) and email it to replypaid@auspost.com.au or mail it to the address listed on the application form
3. You'll receive a customer acceptance and Return Paid address advice within 3 business days. The delivery office handling your parcels will be notified so they can monitor the volume of articles sent with your Return Paid number.
4. You'll then receive a monthly statement.
5. Download the Reply Paid service guide (PDF 1.8MB) for more information.