Extreme weather delays in Queensland and New South Wales

3 April 2025

Heavy rainfall and flooding in several parts of Queensland and New South Wales are impacting our mail and parcel networks, resulting in some delivery delays. This may impact areas including Quilpie, Proserpine, Burketown, Longreach, Birdsville and Thargomindah, Narrabri, Moree and surrounding areas.

The safety of our people and the community is our priority and we’re continuing to monitor the conditions. Thanks for your patience.

To track parcels and get updates about impacts to the network, download the AusPost app. Some Post Offices may also be closed. Please check our Post Office Locator for the most up-to-date opening hours.

Adelaide to Darwin rail container fire

31 March 2025

A fire in a rail container on 18 March, en route from Adelaide to Darwin, has caused delivery delays and, regrettably, damaged some mail and parcels.

Our team has been working to assess the impact and process undamaged items. Unfortunately, some items on board could not be identified or safely recovered.   

We’ve contacted senders where possible and ask that customers do the same to find out next steps. If you’re a sender, please contact us.  

If you have concerns about missing or damaged parcels, please visit our Help & support  portal, or call us on 13 POST (13 76 78). 

Norfolk Island parcel delays

6 March 2025

The sea vessel travelling from Brisbane to Norfolk Island has been delayed due to Tropical Cyclone Alfred, impacting the arrival of Parcel Post items sent to Norfolk Island.

Delayed Parcel Post items will be delivered as soon as there is a safe passage for the vessel to Norfolk Island. The team will notify customers as soon as they are ready for collection.