Mail hold service

Mail hold ensures your letters and parcels are securely stored by Australia Post. When your service ends, your mail is delivered as addressed on the next business day or as soon as possible.

  • Choose a timeframe from 1 week to 12 months for your letters and parcels to be held.
  • Include up to 6 names on your application (e.g. people you live with, your legal name before marriage, chosen English name or alias).
  • Easily extend, alter or cancel your service.
  • Apply for concession service if you have a valid concession card.

Choose from 3 mail hold options

Are you a business customer?

View our mail redirection and mail hold services for business.

Personal mail hold

Apply for a period of 1 week to 12 months online or at your local Post Office.

You will need to provide proof of identity when you apply.

Mail hold prices
Applicant First week Additional weeks
Personal

First week

$28

Additional weeks

$6.50
Apply Extend Find a Post Office

Concession mail hold

If you have a valid concession card, or you’re listed as a dependant on someone else’s card, you may be eligible for a reduced rate.2

You must apply in-person at the Post Office and provide proof of identity and your concession card.

Mail hold prices
Applicant First week Additional weeks
Concession

First week

$16.80

Additional weeks

$3.90
Download form (PDF 3.5MB) Find a Post Office

Home office mail hold

If you operate a home business, trust or Self-Managed Super Fund (SMSF) from home, you may be eligible for a reduced fee on your mail hold service.

Apply at a Post Office with photo ID showing your residential mailing address and:

  • Home office: a business certificate statement or tax statement.
  • Trust (individual or company trust): a trust statement with your residential mailing address.
  • Self-Managed Super Fund: an SMSF statement with your residential mailing address.
Mail hold prices
Applicant Flat monthly fee
Home office

Flat monthly fee

$72
Download form (PDF 3.5MB) Find a Post Office

Read the mail redirection and mail hold terms and conditions and how we're protecting your privacy.

1 Price is for 1 week at the relevant rate.

2 If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual to gain a concession for the service.

3 Price is per month at the relevant rate.

4 Apply for Home office at the Post Office.