10 steps to becoming a more sustainable business

Sustainability in business: where to begin?

Every business is different, but the one thing we all have in common is wanting our business to thrive. These days that almost always includes a consideration of sustainability and our impact on the environment. 

When you think about being sustainable, you might consider recycling, reducing energy usage or shipping your products in eco-friendly packaging. These are great ways to have an immediate impact, but being a sustainable business requires commitment to implementing sustainable practices across other aspects of your business, too – from ensuring safety standards are maintained to implementing good financial governance and promoting diversity.

For some businesses it can all sound overwhelming – especially for small to medium enterprises (SMEs) where the day-to-day concerns of running a business keep you busy enough. That’s why we’ve created the 10 Step Guide to Business Sustainability, which breaks the larger task into practical, achieveable steps your business can implement, starting today. 

What are the three pillars of sustainability?

The ‘triple bottom line’ of sustainability is used to describe the three pillars sustainable practices fall into. Social sustainability relates to ensuring equal opportunities, labour and human rights, while envionmental sustainability involves anything that reduces your impact on the natural environment. And the third pillar - economic sustainability – includes anything from ensuring good governance, compliance and risk management. Each of the pillars are explored in more detail in the guide. 

Consumer expectations 

Becoming a more sustainable business can be considered future-proofing in many ways. A growing number of business owners recognise that sustainable practices are key to building resilience and ensuring their long-term prosperity.

Sustainability is top of mind for consumers too with eco-friendly packaging being a key driver of purchases and brand loyalty.

56% of consumers take sustainability into consideration when making a purchase.¹ And 34% of consumers are likely to shop again with a retailer whose sustainable practices they approve of.¹

With the move toward sustainability growing, we can only assume these numbers will also continue to rise.

Who can use this guide? 

All businesses, from sole traders through to enterprise-level organisations have a role to play in ensuring better social and environmental outcomes. Even if your business isn’t big enough to employ staff to manage your sustainability journey, you could set up a working group to keep an eye on the latest developments, and help meet some of your business’ short, medium and longer term sustainability goals using the guide. 

Partnerships that matter

Forming trusted partnerships is key to bolstering your own business sustainability. One of the 10 steps in the guide is to conduct an audit of your existing practices while also benchmarking the performance of others you work with; this could be anyone from suppliers of raw materials or technology and distribution partners across the supply chain. It’s a great way to visualise how far your impacts can spread. 

When it comes to mailing your goods, by partnering with Australia Post you can benefit from the work already done in this space. In November 2024, we launched our new POLLAST!C range of satchels, made from certified, recycled Ocean Bound Plastic (OBP) that was rescued from coastal communities in Southeast Asia. 
 
This recycled plastic has been turned into fit-for-purpose satchels for our customers and are available in three sizes (Small, Medium and Large) on Australia Post’s website and in all retail stores. 
 
By reusing existing materials, we’re reducing the need to generate new materials from the ground up and supporting the circular economy.

We also offer parcel boxes that are sustainably sourced and made with recycled materials, which are FSC certified. Our parcel boxes can be recycled via kerbside recycling bin. 

This is the type of information most customers want to know, so consider making it available on your shipping or company info pages online. 

What other resources are available? 

The United Nations Global Compact Library is a great resource to help take your sustainability planning to the next level. Sometimes it helps to see what other companies are doing in this space too, like what The Country Road Group considers when it comes to environmentally-friendly packaging options, and how THE ICONIC and Nespresso Australia are prioritising sustainability.

Please note: Since this video was created, soft plastics recycling via REDcycle has ceased. Australia Post branded satchels contain recycled content and remain the recommended option for eCommerce.

Article originally published on 31 May 2022