What does ‘return to sender’ mean?

If a parcel can’t be delivered, it can be returned to you labelled with ‘return to sender’.

Return to sender is different to a customer returning an item in line with your returns policy.

Why is return to sender important?

Returning an undelivered parcel gives you a chance to work out the best next step for getting your customer’s order to them.

Why might a parcel not be delivered?

There are a few reasons a parcel might not be able to be delivered, including:

• The address on the shipping label was incorrect or incomplete
• The customer hasn’t picked up the parcel from the Post Office within 10 business days
• It was delivered to an incorrect address

What happens if your package isn’t able to be delivered?

In cases like those listed above, the parcel is labelled ‘return to sender’ and will be sent back to you.

How can you make sure a return to sender gets back to you?

When you send a parcel to a customer, always make sure your return address is clearly labelled.