What is DIFOT?
Find out about delivery in full on time, or DIFOT: a metric used to check how the final steps in a supply chain are performing.
What is DIFOT?
DIFOT stands for Delivery In Full On Time.
It’s a metric used to track how well the final steps in a business’s supply chain are performing.
The first part of the metric – delivery in full – looks at whether parcels are arriving in good condition, in the correct quantities and are accepted by the customer.
The ‘on time’ part of DIFOT refers to the customer receiving the order within the estimated delivery timeframe.
Who uses DIFOT?
DIFOT is a key metric for Australia Post, StarTrack and many of our business customers.
However, not every business formally measures DIFOT – it’s usually a metric that’s monitored by businesses with large parcel volumes or complex delivery needs.
How is DIFOT used as a metric or KPI?
A DIFOT score is presented as a percentage. A high percentage of deliveries in full on time (DIFOT) is a measure of success for this part of a business’s supply chain performance.
Looking at the DIFOT score regularly is a good way for businesses and delivery partners to identify opportunities together for continuous improvement.
How can you find your DIFOT?
Contract customers can have their DIFOT reports sent directly to them via the Business Support Portal.
When this isn’t available, you can ask your Account Manager for assistance or calculate your DIFOT inhouse.
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MyPost Business is here to help with your deliveries
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