What is a Safe Drop with Australia Post?

What is a Safe Drop?

Your customers aren’t always home to receive their deliveries, and they may not have time to collect them from the Post Office.

When customers request a Safe Drop, we can leave their parcels in a safe place at their home – that way, their packages will be there when they get home.

Which parcels can be delivered via an Australia Post Safe Drop?

Safe Drop is a free service available for parcels sent via MyPost Business or eParcel services. Even parcels that require a signature can be delivered via a Safe Drop if the sender has instructed us to leave it in a safe place.

We can’t do a Safe Drop if you send a parcel with Extra Cover or requiring ID.

How can your customers request a Safe Drop?

There are two ways your customers can request a Safe Drop:

1. Set Safe Drop as the delivery preference in their MyPost account or the AusPost app. This setting can be changed at any time, or even for individual parcels.
2. If a Safe Drop hasn’t been requested, we’ll send the MyPost account holder an email when the parcel is on its way to ask if a Safe Drop is suitable. The customer can reply with a yes or no. Their request for a Safe Drop can be made up to an hour before delivery.

Can all customers use Australia Post Safe Drop?

Some addresses don’t have an appropriate safe place for parcels to be left at. For example, apartments or houses on busy roads may be too exposed to passing traffic to be considered safe, or the parcel might be too exposed to weather conditions. In those cases, parcels will be taken to the nearest Post Office for collection.

How can you help customers use the Safe Drop Service?

It’s a good idea to encourage your customers to sign up for a MyPost account or the AusPost app. This gives them access to our Safe Drop Service and more choice over how they receive their parcels.