What is a parcel collection point?

A collection point is a place where your customers can collect their parcels. Find out how and why you should offer collection points at checkout.

What is a collection point?

Australia Post has 5,000+ collection points around Australia, including Parcel Lockers, Post Offices and PO Boxes. These collection points give your customers convenient, alternative delivery options for when their home or business address isn’t suitable.

How do I offer collection points for delivery?

Here’s how you can offer collection points at checkout:

  • If you’re using eParcel, add our widget to your website, which adds a simple search box at checkout so customers can pick their preferred option for parcel collection 
  • If you have a Shopify eCommerce site, you can easily integrate collection points at checkout by installing the free Australia Post Collect Shopify app.

Why should I offer collection points?

Offering more options for parcel collection is proven to improve first time delivery rates and boost the customer experience.1 Today’s online shoppers expect convenience, and want to see more collection points offered by retailers. In fact, 3.6 million consumers are registered to an Australia Post collection point.2

Want to save money on parcel sending?

The more you send with MyPost Business, the more you save. In fact you can save up to 40% off domestic parcels and up to 35% on international parcels.

Sign up for free here

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Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.